Terms and Conditions

OIB: 87590564505

1. IN GENERAL

Simona Baškovič (host) is the private owner and host of Villa Kara Sevda, an exclusive luxury property in Croatia. Villa Kara Sevda is offered for private vacation stays directly by the owner. Our mission is to provide an exceptional, elegant, and comfortable experience tailored to every guest, ensuring a premium stay in a serene Mediterranean environment.

2. CONTRACT

The rental contract you enter into as a lessee with , is actually concluded with the villa owner as a lessor. Is an owner and it shall be liable only. By making an advance payment for the reservation of the desired villa, you unconditionally accept these General Business Terms and Conditions. Reserves the right to change these General Conditions, which will be published on host website www.villakarasevda.com and will be effective from the date of publication on. All annexes to the Rental Agreement are only valid if made in writing. Host will send a written booking confirmation to the guest once the reservation advance payment is received. A written booking confirmation, together with these General Business Terms and Conditions, make a Rental Agreement between the guest as a lessee and the villa owner as a lessor. Guests must contact us immediately if any information appears to be incorrect, as changes may not be possible later.

3. PRICES AND PAYMENT

The reservation is binding, and an advance payment in the amount of 30% of the agreed accommodation price is required, after which the reservation is confirmed. After the advance payment is done, the contract with the owner is concluded and these General Business Terms and Conditions, which make a constituent part of the villa Rental contract, are accepted. Host will send a written reservation confirmation to the guest by email after the completion of the reservation process and payment, and it represents a Rental contract concluded with the owner. The Rental contract is considered concluded after host receives the paid advance amount. Water, gas, electricity, internet, bed linen, towels, kitchen towels, final cleaning of the interior, maintenance of the swimming pool and exterior, registration of stay, residential tax, and value-added tax are all included in the rental price unless otherwise is indicated on the specific villa’s homepage.

The acceptable payment methods for advance payment is bank transfer or credit card. Payments made via bank transfer are charged in EUR, with no possibility of exchange rate differences. Host is not responsible for the exchange rate differences or fees imposed by other banking institutions.

The following conditions shall apply to reservations made 30 days or more prior to the beginning of the rental period:

• Advance payment (30% of the agreed accommodation price) is required immediately if the credit card is selected as a payment option. If the payment via bank transfer is selected, host must receive the paid amount within 3 (three) days.
• Balance payment (70% of the agreed accommodation price) is required no later than 30 (thirty) days prior to the arrival date if payment is made via credit card or bank transfer. If it is permitted to pay the balance payment in cash (if this option is possible for the guest’s desired villa, the guest will be given the choice when making your reservation) guests are obligated to pay 70% of the agreed accommodation price immediately after arrival, directly to the owner.

The following conditions shall apply to reservations made 30 days or fewer prior to the beginning of the rental period:

• The payment of the total amount is due immediately.

The guest is obliged to make payments within the time frame and in the manner specified by this clause of the General Business Terms and Conditions. If the guest does not obey the payment due dates, the Rental contract is considered terminated without a notice period. Host is not obligated to inform the guest of this termination because it is considered a severe breach of the contract.

4. CANCELLATION AND CHANGES

Guests can cancel their reservation by writing an e-mail to host. The cancellation is effective as of the day host received the written cancellation notice and only under the terms of this clause. If the Rental contract is cancelled, all payments received up to the cancellation date will be retained, and the guest is not entitled to a refund.

In case the guest can find another guest as his substitute for the same reservation (same accommodation, same dates) and under the same conditions, host transfer the Rental contract to a new guest (after receiving all necessary data about the new guest), and it shall send him/her a written reservation confirmation. Host will retain the previously received payment after the transferred contract, and the new guest is required to pay the balance up to the total accommodation price based on the previously selected payment method, which is an integral part of the contract.

If the guest is prevented from traveling, the reservation can be transferred to another person or period (if possible) in the same villa. If the reservation is moved to a more expensive period, the guest must pay the difference in price. If the newly chosen period is less expensive than the original, the total price remains unchanged. However, guests must notify host of any changes no later than 42 days prior to their arrival date. If a guest wishes to make any additional changes to the reservation after it has been confirmed, the guest must notify host as soon as possible.

5. ARRIVAL AND DEPARTURE

The guest will receive a reservation confirmation, and 15 days before their arrival date, they will also receive a check-in info e-mail with all necessary arrival and departure information (arrival and departure times, address, coordinates, and phone number of the host), which is non-changeable and must be followed.

In the event of an earlier arrival, the guest will be unable to enter the villa before the specified time of arrival. The guest must always check out of the villa by 10 a.m. on the departure day, and the keys must be returned to the owner. In the event of a later departure than agreed, the guest is obligated to pay the owner all additional costs, directly on the spot.

6. HOUSE ORDER

Guests are expected to follow the house rules. If guests do not follow the house order rules, it is considered a serious breach of the Rental contract terms, and host have the right to terminate the Rental contract. The termination of the Rental contract shall be effective immediately, without notice, and the guest is obligated to leave the villa permanently, along with all other persons staying there, within 2 (two) hours. Guests are not entitled to demand a refund of the paid accommodation price from the host.kaj to

7. CAPACITY

The number of people who can stay in the villa and its surrounding premises cannot exceed the maximum allowed number of guests listed on villa’s homepage. Children of all ages are included in this number of guests. Children up to one year of age are excluded if their arrival is previously announced. After the lease begins, the guest is required to notify the owner about all visitors who come to visit him/her in advance. If more than the maximum permitted number of guests stay in the villa or its surrounding premises, without the owner’s permission, the host retain the right to terminate the Rental contract, which comes into force immediately and without notice, and the guest is required to leave the villa permanently, along with all other persons staying there, within 2 (two) hours. Guests are not entitled to demand a refund of the paid accommodation price from the host.

8. YOUTH GROUPS

In case guests are under the age of 25, they must notify host immediately at the time of the reservation of the exact number of guests and their ages. Guests under the age of 25 may make reservations only if host permits it. Host reserve the right to reject groups of guests under the age of 25 if host is not notified of their arrival, in which case the guests are not entitled to a refund of the paid accommodation price.

9. NOISE AND PARTIES

Guests are not permitted to hold parties in the villa or elsewhere on the property. If the guests disturb public order with noise and banter and do not calm down after being warned, this will be considered a severe breach of the Rental contract, in which case the host is authorized to terminate the Rental contract. The termination of the Rental contract shall be effective immediately, without notice, and the guest is obligated to leave the villa permanently, along with all other persons staying there, within 2 (two) hours. Guests are not entitled to demand a refund of the paid accommodation price from the host.

10. PETS

Pets are not allowed. If the guest brings an unannounced pet, the host retain the right to terminate the Rental contract. The termination of the Rental contract shall be effective immediately, without notice, and the guest is obligated to leave the villa permanently, along with all other persons staying there, within 2 (two) hours. Guests are not entitled to demand a refund of the paid accommodation price from the host.

11. ENVIRONMENT

Guests should be aware that our property is in rural area, so you may encounter flora and fauna such as mosquitoes, wasps, ants, local dogs, and so on, as well as other environmental activities. Host is not responsible for any construction or road work that occurs near the property. Host will make every effort to notify you of any work that is going on, but work can happen at any time without our knowledge.

The guest is required to follow all instructions, especially those relating to the use of the swimming pool, issued by the host for his/her own safety. The guest is responsible for using a swimming pool. Children must not be present in the swimming pool area unless they are supervised by adults. The guest uses the swimming pool at his or her own risk.

If the accommodation is reserved outside of the summer season, the swimming pool may be unavailable.

12. TECHNICAL EQUIPMENT

Villa include all necessary devices, technical equipment, and other amenities to ensure a pleasant stay for the guests. The host is responsible for ensuring that all devices in the villa work properly. In the event that any of the device’s malfunction or fail, the guest must notify the host so that host can arrange for the repair and removal of the failure as soon as possible. The host is required to remove the reported failure within a reasonable time frame. The host is completely responsible for the failures, and should do everything possible to repair or remove the failures or other irregularities in the shortest possible time. If the guest wants to complain, the complaint is submitted to the host.

13. SECURITY DEPOSIT

The guests are obliged to leave a security deposit upon arrival, for the insurance of the possible caused damages. Unless otherwise is stated on the website, the security deposit must be paid in cash to host directly before entering the house. The amount of the security deposit is 1500 EUR. The deposit serves as a security for any damages that may occur in the villa, and the host is entitled to use the deposit to cover the damage. If the damage caused exceeds the deposit amount, the guest is obligated to pay the total damage amount to the owner. If there is no damage to the villa, the host is required to return the deposited sum to the guest at the time of key handover at the guest’s departure.

14. DAMAGE

The guest is expected to be respectful of the rented villa. The guest is required to return the villa in the same condition in which he or she found it. In accordance with Terms and Conditions, the guest is directly liable to the host for any caused damage, and the host is entitled to use a security deposit to cover the sum of the actual damage. If the damage caused exceeds the deposit amount, the guest is obligated to pay the total damage amount to the host. Intentional property damage or public order disruption is considered a serious breach of the Rental contract, and the host is  authorized to terminate the Rental contract. The termination of the Rental contract shall be effective immediately, without notice, and the guest is obligated to leave the villa permanently, along with all other persons staying there, within 2 (two) hours. Guests are not entitled to demand a refund of the paid accommodation price from host.

During the rental period, the guest is required to immediately notify the host of any damage to the villa or property surroundings. The guest is required to examine the villa and the property surroundings with the host prior to departure and before the return of keys. If there is no damage to the villa, the host is required to return the deposited sum to the guest at the time of key handover at the guest’s departure.

It is possible that the damage is also a need for additional cleaning as a result of the especially poor condition in which the guest returned the villa to the host the host is entitled to use the deposit to cover the cleaning expenses.

15. COMPLAINTS

If guests have any problems while staying at a booked villa, such as insufficient cleaning, damage, or other irregularities, they should bring it to the attention of the villa host immediately so that it can be resolved at the time. Written complaints should be directed to info@villakarasevda.com, no later than 3 days after the occurrence of damage or check out.

16. SPECIAL REQUESTS

If the guest has special requests that are not included in the accommodation price (such as cooks, waiters, special food, etc.), they will be fulfilled by the host or a third party, if possible. Additional services must be announced in advance via email in order to be fulfilled in top quality. Host provides no charges for additional services, but only assists in their arrangement, and cannot be held liable for the quality of services provided by third parties.

17. ACT OF GOD

In the event that the concluded Rental contract cannot be fulfilled or becomes significantly more difficult to fulfill due to an act of God (e.g. war, natural disaster, environmental disaster, epidemics, border closures, and similar act of God) that could not have been foreseen at the time of the Rental contract conclusion, host may terminate the Rental contract and cannot be held liable in the above-mentioned cases.

18. COPYRIGHT

The website www.villakarasevda.com contains copyright material, trade names, and other proprietary information, such as text, photos, graphics, and videos, among other things. The website’s entire content is protected by copyright law. You are not permitted to change, publish, transmit, participate in the transfer or sale of, create derivative works from, or otherwise exploit any of the content, in whole or in part. You may only download information from the site for personal use. You acknowledge that by downloading copyright material, you do not acquire any ownership rights. We provide hypertext links to other people’s websites. Using such a link means you are leaving our site, for which we accept no responsibility and make no warranties, guarantees, or representations in respect of these linked sites

19. USE OF THE WEBSITE

The use of this website is ruled by these Terms and Conditions as well as our Privacy Policy. If you do not agree with these terms, please exit the website immediately. By using the site, you unconditionally accept all of the Terms and Conditions listed above.