Consumer complaints

Notice on submitting written consumer complaints

last updated on: OCTOBER 2026

In accordance with Article 10 of the Croatian Consumer Protection Act (Zakon o zaštiti potrošača), we inform you how to submit a written complaint.

Host

Simona Baškovič
Private renter (natural person) – iznajmljivač, fizička osoba
OIB: HR87590564505
Bizeljska cesta 49F, SI-8250 Brežice, Slovenia
Property: Villa Kara Sevda, 117a Rtina 2, 23248 Ražanac, Croatia

How to submit a complaint

• by email: info@villakarasevda.com
• by post: Simona Baškovič, Bizeljska cesta 49F, SI-8250 Brežice, Slovenia
• in person during your stay, in writing to the host

Please include your name, booking dates and a description of the problem. We confirm receipt without delay and reply in writing within 15 days of receipt.

So that we can help on the spot, please tell us about any problem during your stay as soon as possible.

Out-of-court dispute resolution

Information about out-of-court consumer dispute resolution and the list of dispute resolution bodies in the EU are available on the European Commission's Consumer Redress website.